Answers to
relevant questions

Product Information

Are your products natural?

All of the products contain a high amount of ingredients of natural origin. In fact, 99% of all the ingredients we use are of natural origin.

Are your products vegan?

Yes, all our products are vegan.

Are your products cruelty-free?

Of course! We never test our formulas or ingredients on animals. Since 2013 this has been illegal under EU legislation.

Are your products organic?

All our products contain organic ingredients, except for our deodorant. We’re continuously working on improving and adding new ingredients to our formulas, and we definitely keep an eye out for organic ingredients.

Where can I find the ingredient lists?

All our ingredient lists are available on the Shop side for each product. However, please refer to the ingredient list on the products, as there may be small discrepancies between our website and the product itself.


Are your products fully recyclable?

Most of our packaging are recyclable. Please find recycling instructions on each product site.

What materials do you use for your packaging?

We use recycled materials from old fishing nets, water bottles and household waste. Find more information on our Packaging page.

What is the shipping box made of?

All our shipping boxes are made with recycled cardboard and FSC certified.

How do I dispose of the products after use?

Please find instructions on how to recycle each product on the Product site.

Order and Shipping

How much is shipping?

We offer free freight on all orders above 50 EUR. For all orders below 50 EUR, we charge a fee for the shipment.

Where do you ship to?

Currently, we only ship to countries in the EU and EEA. Please let us know if you live outside the region and would like to buy our product.

How long will it take for me to receive my order?

It depends on your location, as our warehouse is based in Denmark.

For orders in Denmark, you can expect to receive the package within 1-2 business days.

For orders within EU and EEA, you can expect to receive the package within 5-7 business days.

When will my order ship?

If the order is placed before 3pm (CET), it will be packed and shipped the same day.

Can I change my shipping address?

If changes should be made, please let us know as soon as possible, as we may be able to change the delivery address before it’s shipped.

What types of shipping do you offer?

All shipping options appear at checkout, but we offer Home and Shop delivery for most countries.

Where can I find my tracking number?

You’ll receive an email with your tracking number, once your order has left our warehouse.

Where is my order?

Please visit this link and enter your tracking number from your Shipping confirmation received via email.

Returns and Refund

Where is my order confirmation?

You receive an order confirmation immediately after your order is completed. If not, reach out to our customer service team at for assistance.

Can I change or cancel my order?

Since all orders are handled by a partner, we may not be able to cancel your order. Please reach out at as soon as possible should this be the case.

Where do I enter my discount code?

Please insert the discount code at checkout.

What forms of payment do you accept?

We accept a wide range of payment solutions, including VISA, Mastercard, Paypal, Apple Pay, MobilePay and iDEAL.

What is your return policy?

We hope you like our products like thousands of other customers. But in the case you’re unsatisfied, we accept returns within 14 days of purchase (if product is unopened). Email our customer service team at before returning to coordinate the appropriate next steps.

Can I return a product if I have already opened it?

We cannot take back products that have already been opened and used.

What if my item is damaged, defective, or incorrect?

Hopefully, this won’t happen. If it does, please reach out to our customer service team at who will assist you on the next steps.

My package arrived without a return slip. What do I do?

We don’t offer return slips. If you wish to return your item, please get in touch with the customer service team at to coordinate.

How are refunds processed?

Please allow up to 14 days to handle and process the refund.