Terms and Conditions

The Company

Relevant Cosmetics ApS (VAT: 41387246)

Grønnegade 77D

8000 Aarhus 

Denmark


This website is operated by Relevant Cosmetics ApS. In the following, the terms “we”, “us” and “our” refer to Relevant Cosmetics ApS. When you shop and browse on our site, you agree on our Terms and conditions. 

Customer care

All orders and contact is handled by our customer care team who can be reached at hello@relevantcos.com. 

Competitions and newsletter

Employees at Relevant Cosmetics ApS cannot participate in competitions or contests. 


Prizes cannot be exchanged for other products or cash. Our competitions are in no way sponsored by Instagram or Facebook. 


We reserve the right to announce the winner on any media used by us. The winners of our competitions will be contacted directly by email or private message. 


By signing up to our newsletter, you accept to receive newsletters from us. 

Products and prices

Our Shop includes the most relevant characteristics about our products. If you have additional questions about our products, feel free to contact us at hello@relevantcos.com. 


Pictures and videos available on our site aim to reflect the products as accurate as possible. All descriptions and prices are subject to change. We reserve the right to limit the quantities available on our site. All prices are shown including VAT. 

Order and payment

A binding agreement between you and Relevant Cosmetics ApS is only concluded when the offer has been accepted by us in the form of an order confirmation. 


When purchasing products, your account information is transferred encrypted (SSL), meaning that only you and the payment service provider will have access to the information. No other party will have access to your information. 


We withdraw the order amount on your bank account once the products are shipped from our warehouse. 


We accept the following payment methods: Visa Card, Mastercard, MobilePay and Paypal.

Delivery time

We strive to process your within 1-2 business days after the purchase on our site. 


Typically, we will deliver your order within 2-7 business days, depending on your location. Currently, we only ship within the European Union. 


Any shipping charges will be visible upon checkout. 

Disclaimer of warranties

Under no circumstances are we liable for direct or indirect loss as a result of the orders arriving late on your address or any damages during delivery when the delay or errors are due to the customer’s act or any other reason beyond our control. This also includes war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like.


You are required to check the products as soon as possible after receiving them. If there are any errors, you must let us know within a reasonable period after receiving the products. 


We do not have a self-guarantee. You will only obtain the guarantee issued by the manufacturer. 


You agree that using our products is at your sole risk.

Cancellation and return

Cancellation and return


If you, against our expectations, are unhappy or changed your mind about our products, you have the right to cancel your order within 14 days after you purchase. 


In addition, you are covered by a two year guarantee for faulty goods. It does not apply to normal wear and tear. 


Returned products must be unopened and unused. Otherwise we cannot accept your return. You must pay for any shipping cost related to the return, unless the return is due to our mistake. 


If you have found an error on our products or wish to cancel your order, please contact us as soon as possible at hello@relevantcos.com.


Our return address: 

Relevant Cosmetics ApS

Att. Building 1712

Nørrebrogade 44

8000 Aarhus 

Denmark


Once we have received your return order, we will transfer the due amount to your bank account within 7 business days.

Age restrictions

Parental or guardian consent is required for customers under the age of 18. If you are under the age of 18, your parents or guardian must inform them about our Privacy and cookie policy before you sign up to use this site. 

Legal disputes

Any dispute regarding www.relevantcos.com is to be solved under Danish Law and must be treated by a Danish Court, unless otherwise predetermined by mandatory law. 

Privacy

We understand and respect the importance of online privacy. We do not want to expose any information about you to third parties, unless it is necessary to complete a transaction. 


You can read more about our privacy and cookie policy here

Your confirmation

By approving these Terms and conditions and thereby confirming your order, this will serve as a binding agreement. We will automatically send you an order confirmation once the order has been successfully completed. We reserve the right not to deliver the order if stock levels were incorrect at the time of receiving the order. We will contact you if this is the case and give you the opportunity to cancel the order. Please read the Terms and conditions before placing your order on www.relevantcos.com. 


Furthermore, you agree to not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction (e.g. copyright laws).

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